Enabling ActivityReg Forgot Password Texting

 

 

When patrons forget their Activity passwords, they use the Forgot Password? option on the login page to recover their password.  This feature resets their password and traditionally emails them a temporary password.  While this is successful for the vast majority of patrons, sometimes a patron doesn’t get the reset email.  This can happen for a variety of reasons.  In this case the customer usually has to contact the recreation center to have their password reset manually.  This is a problem if it’s after hours.

To alleviate this situation, you can enable a Texting option which allows a customer to receive that temporary password via text to a cell phone. In order to do this, they must enter their cell phone number and select send text.

For security their cell phone # must already be attached to a member’s account in their family group or an appropriate error message will be shown.

Because texting requires and external service, only 1,000 texts are allowed per month unless you have agreed for unlimited texting.  (separate agreement from Peak Software).  For this reason, the default method is email.

 

Enabling or Disabling Password Recovery Texting

This feature is controlled by going to File>Administration>Site Configuration, then select the ‘Internet’ tab and the ActivityReg Option sub-tab.

 

Select the option to Allow Password Resets Via Text Message depending on your desired behavior.  If unselected, the text option will completely disappear from ActivityReg.

 

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