Event Ticketing

 

Event Ticketing is a special method of time slot registration that presents an optimized purchasing screen on ActivityReg.  Sales produce a QR code ticket that will allow entrance into the event.  Since it is intended for high volume and quick registration, ActivityReg does not require login for this registration type.  Instead, when checking out, Sportsman uses the required email address entered in the checkout screen to locate and attach the purchase to a patron account.  If no existing patron account is found, a new account is created using the credit card billing information provided.

Why use event ticketing rather than day passes?  Day passes are not date specific and communication is limited. Since event ticketing is simply a new method of registering for time slots, you have access to all the registration information, and communication via email or text messaging is easy.  Event ticketing is included in the Sportsman Core and ActivityReg package so for most customers there is no extra cost to use it.

This is only applicable for open seating type venues as there is no capacity for seat reservations. 

Prerequisites:  Activity Definition Security Permission is required in order to create event ticketing time slots. This document assumes you are familiar with setting up Time Slot Registrations and will cover enabling event ticketing for time slot registrations.

Recommended Documentation:

Time Slots for Activities - Daily Pass Fee Option

 

This document will cover:

ü ActivityReg Registration with Event Ticketing

ü How to Configure an Activity for Event Ticketing

ü How to Set Up Custom QR Code Layouts

 

 

ActivityReg Registration with Event Ticketing

From your ActivityReg Site, patrons will navigate to Register > Programs or Activities, and select the Activity from your Activity Hierarchy.  You may also choose to add a button on your home page that links directly to registration for your event.

    

The patron will select the date of the event tickets they wish to purchase, then click Sign Up to proceed to the ticketing screen.

The event registration will display all the ticketing options you have made available to the timeslot.

If you have selected the MULTIPLE option for the Registration Mode during configuration, you can select the number of tickets in each category.  In this case the customer has the option of producing one QR Ticket which admits everyone in the party or Individual Tickets where one QR code is generated for each admission.  If the Registration Method definition specified SINGLE, a single ticket will be produced for every admittance and the Ticket Type option will be removed from the registration screen.

In the definition of Time Slot with Daily Pass Fees you can specify a Member Price if applicable.  In order to purchase member-priced tickets, the patron will need to enter the barcode number of their membership, or will need to log in, and it will be entered automatically.

The QR Codes are sent via email or text depending on your Sportsman preferences.  These QR Codes provide direct access through the admittance control system.  You can only use them once.  If one is accidently scanned, you can go to the members admittance log and delete that admittance.  You can also use Activity Check-In to remove the admittance.

 

How to Configure an Activity for Event Ticketing

In Sportsman Web, navigate to Define > Activities for Registration. Edit your Time Slot type activity.

Note: For more information on creating an activity with a Time Slot activity please see documentation on Time Slots for Activities – Daily Pass Fee Option.

The key settings for Event Ticketing are:

Registration Tab:

Reg Mode:

·       Multiple: This gives the user the ability to select whether to have multiple admissions linked in one QR Code, or separate QR Codes for each admission.  Having multiple admissions with one code can speed up the admission process, but does not work if patrons arrive separately as the QR code can only be scanned once.  With this mode selected, patrons may also choose individual tickets during the registration process vs the combination ticket. 

·       Single: Customers will still be able to purchase multiple tickets at once on the registration screen, but will not have the option to receive one QR Code for multiple admittances. They will receive one QR code for each ticket purchased.

Style: Setting this to Event / Ticketing, this will trigger the event ticketing ActivityReg registrations screen.

Send QR Code: This must be checked or QR tickets will not be generated.

Layout: Sportsman has the option to use a QR Ticket of your own design, allowing you to add your own personalization which could include things like sponsors.  Custom QR Code layouts will need to be setup in the Sportsman Desktop Application under File > Maintain Tables > Activities > QR Code Layout.

Walkup Fees Tab:

Day Pass Fees: To use event ticketing, you must use select this fee strategy.

Do Not Show Waiver: Removes the liability waiver from the ActivityReg screen.  This cleans up the look of the screen but in general it is suggested that the waiver be used.

 

How to Setup Custom QR Code Layouts

Note: Custom QR Code Layout configuration is only available on the desktop application. Coming soon to Sportsman Web.

Custom QR Layouts allow you to design your own format for the QR Ticket.  The most important feature is that you can create a custom background image which gives you unlimited control over the end look. Navigate to File > Maintain Tables > Activities > QR Code Layout. The form is not drag and drop but continuously refreshes to show you the current layout.

 

Design Name: Name of layout to be selected during the Activity Definition

Size: Size of Ticket, options are Half Page (750px wide x 500px high), Full Page (750px wide x 1000px high), Default (350px wide x 420px high)

Items to Display:

Background Image:

This image is the most important feature of a custom layout, giving you total control over the look.  However, you only get one image per layout and it must be the exact size of the select page size.  Specifically, you will need to leave space for other inserted items such as the QR code.  Image sizes will need to match the exact specifications of the ticket size selected. Specify the file and Sportsman will internalize a copy for of this to be used throughout the system.  Note that changes to the background image will be immediate on the desktop however it can take a minute or two to propagate to ActivityReg.

QR Code:

You can select either a medium or large size QR code for your ticket.  The larger the easier they are to scan; however, both sizes should scan with our recommended QR scanners from a phone or printed page.

Location: Specifies where to display the QR code image. You can choose from pre-set options, or specify a custom location using pixels.

Site Name: Displays Your Facility Name

Event Name: Name of The Activity

Event Date/Time: Details the event time and place.

Admittance Contents: Displays the number or admittances, the member’s name, and breakdown of ticket types to be admitted with the ticket.

Receipt Number: Lists the financial receipt number which makes it very easy to find the original sale.

Note: All of the Items to Display above have the same location setting.  If you do not want the item to be shown, simply select the Location of “Hide”.  You may choose to include all event information in your background image rather than having Sportsman propagate that information with the exception of the QR Code. We also recommend including the receipt # on the ticket for reference.

The [Preview] button will allow you to view, print, text or email a sample QR Code ticket. Select [OK] to save your Custom QR Code Layout.

 

SM:DMA:B: MAR 22