Handling Non-Responsive Credit Card Request

 

Sportsman allows you to change settings that determine how a ‘no-response’ from your credit card process on the request impacts the registration/reservation and the payment. If at any time you find yourself in need of additional support, please contact our Technical Consultants at support@peakinfo.com or 801-572-3570 x2.

Prerequisites:  Make sure you have admin permissions with in Sportsman.

This document will go over:

ü Locating Credit Card Settings

ü Handling non-response Credit Card Requests

Locating Credit Card Settings

When logged in as an administrator navigate to File > Administration > Site Configuration

Highlight your site, then select the [EDIT] button.

The ‘Site Configuration’ screen will populate as shown below.

 

Handling non-responsive Credit Card Requests

When an in-person charge is made on a credit card through Sportsman a request for authorization and payment is made to your card processing company.  An electronic response is generally returned with in a fraction of a second confirming or denying the charge. On rare occasions your company may not respond to the electronic request and you can configure how you want sportsman to handle these rare occurrences.  

 

Assume CC was Paid

You can elect to have the system make the assumption that the charge will credit the payment and allow the registration with the ‘Assume CC was Paid’ setting. This is the recommended setting and how all card authorizations are handled for online (ActivityReg website) payments with Sportsman. Upon reconciliation with your card account statement, you discover that the payment was denied, you can call the client for a substitute payment.

Assume No CC was Charged

As an alternative, you can also elect to make the assumption that the payment is not good. In that case the registration (if payment is required) will NOT be made and/or another card or payment may be requested by the client at the desk. This is the ‘Assume no CC was Charged’ setting. The risk here is that the customer possibly gets charged twice and may have duplicate registration if the authorization in fact was successful and the payment appears on the card statement. In this case the customer will need a refund and any duplicate registration needs to be cleared. Another risk is that the client gets charged the fee but does not get registered at all.

Ask Cashier

The third alternative is to ask the Cashier how to handle.  This option is not recommended as one of the two other choices would provide consistency among all staff.

 

SM:CR/POS: B: July21