Voiding a Transaction in Web

 

This document will go over how to void a same day transaction. It is important for you to understand how your processing gateway works before you try to void a transaction. Some processors do not allow same day voids so this function will not work in that case. Also, note that if a credit card is run as a debit, you will get a message stating that the payment has already posted to the gateway and you cannot void the transaction at that point. You will have deleted the sale in the user profile and do a return in order to change the transaction.

Prerequisites:  Access to Cash Register.

 

This Document Will Cover:

ü Voiding a transaction in a (open) till

 

Voiding a transaction

To begin, navigate to your open cash register and click on the [Options] button.

 

Then click on the [Sales in Current Till] button.

Now, find and select the transaction you need to void, then click on the [Void Entire Sale] button.

The system will verify that you want to void the transaction. If it is correct then click [Yes].

SM:CRP:B:Oct21